Return and Shipping Policy
Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please CONTACT USwith your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
CONTACT
SpookLand takes pride in providing friendly customer service, and unique designs created using quality, professional materials and tools. Whether you just need a small bunch of balloons for a gift or table or your whole event decorated, we can help. We create halloween and christmas home decor items along with costumes and masks and more!
We also offers delivery and setup (subject to availability and minimum order) to make it as easy as possible for you.
We recommend coming into the shop for the best experience when ordering balloon decorations. We have found our clients are better able to express their vision in person, view showroom samples, and choose from an extensive inventory of colors, themes and designs we have available.
If you can't come in, no worries! We are happy to help you over the phone and email. You can also order on our online shop.